IRCC continues to make investments in modernization with the intent of two focused outcomes. One is improving efficiencies, so we do use advanced analytics, as well, to do risk triaging and to automate some of the decision-making.
We're also looking at ways to improve client transparency. As referenced by my colleagues, there is more information in terms of the non-permanent resident cohorts who are in Canada, so our website has been updated with that frequently. We're starting to make changes to how processing times are published, so that clients can see where in the queue they are. We've recently just done this for one line of business and are piloting that.
In addition, we've recently launched what's called officer decision notes: For clients who are applying for temporary resident lines of business, at the time of their refusal letter being sent to them, we're also providing to the client the officer's notes that supported that decision for refusal. Those are being sent to them automatically as part of that process.
Those are some of the recent—