Clearly, there needs to be a commitment to work with the people who actually have to implement this. The essence of a drinking water safety plan approach cannot work if it's not owned by the people who have to do it. You don't get that ownership by imposing it and saying, “You will do this.” I guess that's one of my criticisms of what's happened in Ontario, with the quality management standard. It's so complex that the smaller communities look at it and their eyes glaze over and they say, “Well, we'll hire a consultant.”
On May 23rd, 2013. See this statement in context.