I will try to support my colleague. It's Keith Conn.
To answer your question, yes, the phone is picked up. I am not sure about this particular case, but for example, when there are disturbing prescription patterns for an individual client—we do have a tracking system—there is a call from our head office to that prescriber or pharmacist. We work closely with the various provinces and territories. I wouldn't say a hotline, but we have a direct line to senior officials to say that we have an issue, for example, “This person is in Toronto, they are stranded, and they are going through a crisis. How do we work co-operatively together?” We have navigators as well, who are out in the field working for first nation communities to champion or to help clients who are in a distressing situation that could be leading to some high-risk situation. Yes, we pick up the phone. We call pharmacists, doctors, or our connections within various ministries of health to resolve the issue.