Thank you, Madam Chair, and thank you to our guests for being here today. It's much appreciated.
One of the things we've heard repeatedly in this study, but also in studies going back, is the term “capacity-building”.
It's a great term. Everybody likes to use it, but I guess, perhaps, if we could just go through that a little bit from your perspective and explain it. Could you give me the top three things that you do to build capacity? I'm looking for nuts and bolts on this.
What is a capacity-building? It's a nice term, and we all mean it, but it's like trying to boil the ocean, in terms of what capacity-building actually means.
When you do third-party management, part of your job is to build capacity. What are the top three things you start to work on?