Sometimes it is, but I think you can take it down, as you said, to the nuts and bolts. When we look at our new cloud accounting model, we think it's great. Everybody looks at it. It's a cloud accounting model. It's a system.
However, we work with the individual to ask, “What are your competencies? What have you done in training? What's your background? What do you want to do going forward? What's your intention in this career?”
Then, we create a learning plan for that individual that we customize. We say, “Okay, you need to attend AFOA courses,” or “You need to go to a community college,” or “We can help you with some of these processes that you may be having difficulty with, such as accounts payable and accounts receivable.”
We also look at it from an intervention perspective in terms of default management if the community doesn't understand the budget process and is not aware of what it means for the reporting, as we've seen in many communities. We've also gone to chief and council, and to band members, to explain why the government is looking for the information and why the finance department may say no. We get the community involved, not just the individual. Those are the tactical things that we do.
