Thank you.
As I say, I'm not sure that the TRC experienced those same challenges, so I certainly was puzzled to hear that, given this is such a priority initiative of the government, not all the stops are pulled out to support you.
I want to now go into the communications aspect. This is, perhaps, a suggestion more than anything. Over the last while we tried phoning the number. As an MP, I make sure that 90% of the time when someone phones my office, they get a live person. People calling my office might not have phones available, or they might get to a place where they have no phone. To not have a live person they can talk to, but an answering machine saying we'll call you back sometime, I don't think works.
Why is there not, out of the 50-plus staff, a live person there on the end of the phone? Not the mental health phone, but someone reaching out to say, “I'd like to tell you my story.” They've managed to get to a phone, but all they reach is an answering machine.
Can we have one of those 50 people answering that phone live? To me, that's just a basic communication thing that needs to be done.