I would just say that this is incorrect information and that the service standards have been met within a large portion of the target.
I'm not sure if President Gideon is here. The department works really closely, though, with applicants who haven't fully fleshed out their applications yet. In those cases, those applications can take longer because they are not complete. The department works with those applicants to ensure they have a successful return. However, with applications that are complete and submitted for a decision, those decisions are, by and large, returned on time.