Yes, and I think especially if they're raising it.
I will go back to my asking what the process was for communications. I just need to be careful: I have been working in some communities where communications have been sent, but they haven't been followed up on, so I'd like to see what communications were done.
However, if it was a gap, then just let's say, “Okay, sorry, oops.” Let's get people involved as early as possible. I do know that the earlier we're involved, the better the results you're going to get.