Within NIHB it's always from the central headquarters' perspective that everything's okay. There are no problems or wait-lists. I work on the ground. I work in these communities that have unregulated colleges, such as Alberta. I can tell you that is not the case. The information that is flowing through these administration systems of NIHB and INAN are not accurately depicting what's happening on the ground.
For the practitioners who are working in these communities NIHB is asking for seven and a half hours a day, for example, of direct client service. That's not industry standard. That's going to burn out any practitioner. Industry standard is four to five clients a day, yet NIHB is pushing our clinicians now in order to say, “You have no wait-list and you have all the therapists you need, because you have seven and a half hours a day.”
What people don't realize is that, on the ground, those clients aren't always showing up to appointments. We have transportation barriers. We have crisis communities. People are struggling with basic needs to be able to make it to their counselling appointment, which they desperately need.
So, yes, there are a lot of inconsistencies throughout this bureaucracy.