It's very damaging to the patient, first off, because they leave. They can be frustrated. Some people can fight on their behalf and go speak to the doctor or go to the health centre, but some other patients are vulnerable. If they have a mental health issue or if they have, let's say, schizophrenia or something of significance, so that they cannot fight on their behalf, they just leave. They don't get the care, and they end up in the hospital somewhere because they can't fight for themselves.
For some people who have come again and again, we ask them to also help us. We ask them to call the doctor, call the office, call NIHB and call the health centre. That's the only way to get things moving.