Yes, it's much appreciated.
We can speak from our Ontario perspective here for the communities that we service here. We're hearing that a lot of the resistance we have from current providers who are already registered or may have expressed an interest is because of the amount of bureaucracy and labour intensity tied to having to go through that process. It's something that they just don't have the time to do. This is especially in light of the fact that right now we are in massive HR crises, where recruitment and retention and the increased wait times become an additional burden on their time. [Technical difficulty—Editor] create supports to be able to do that.
It isn't necessarily that they are outright not interested in serving, but because of the bureaucracy tied to participating in the program, it becomes their choice to say that, for the amount of time it takes them to register, to go through all of the pre-approval and then the length of time for them to receive payment, they are just not able to keep up with the administrative burden to do that.
That has been something we are seeing, where more and more people are walking away from services because they can't afford to pay up front for them and then seek reimbursement from NIHB.