Yes, and wait times.... If paperwork gets lost, the pre-approval process, then, is impacted. If you secure an appointment time and that paperwork is not done in time, that delays your travel, whether it be a flight, booking accommodations or whatever. It just trickles down and delays everything. We have had people miss their actual appointments because of the system failing in that regard.
On May 13th, 2022. See this statement in context.