Thank you very much. I'll be brief, because I'll defer to Dr. Poon as well, who's our technical adviser.
Definitely as a provider it can be extremely frustrating, because you have a patient in the chair, they need the treatment, but you have to get pre-authorization or predetermination. You know from previous experience that it's going to be approved, but unless you get it approved they're not going to cover it. You have a patient who's in pain and sometimes you have to send them away with a prescription for an opioid or an antibiotic—which contributes to a whole bunch of other problems—and then have them come back to actually have the problem addressed. Between those appointments they might end up in the emergency department at a hospital, where all they do is give them more opioids and antibiotics.
If I may, I'll ask Dr. Poon to comment on that as well.
It is one of our recommendations to reduce the administrative burden and the amount of pre-authorization for things that always come back approved anyway.