It's, again, the connections. How can we make those connections happen? How can we already be dialoguing, when we go into a crisis, so that all we're doing is changing tracks and not trying to re-establish relationships? I think that's the most important thing.
As I mentioned a couple of times, it's making sure the communication tools are there, making sure there's access to the Internet and cellphone service. All those things are absolutely critical to the success of any response.