We went ahead with the work with the direction, from the emergency management part of ISC, to get things done, to repair those homes and to make it happen quickly. So we did that, and surprisingly quickly. We had a number of homes up in the air. We were demolishing and repairing foundations. We were doing what we were told, building back better. That became the expected standard.
So whenever the shifting criteria came in—and from our perspective it was understandable that perhaps the cause of flooding in some basements was not specific to rising groundwater in 2018 but was perhaps a cracked foundation or an old foundation made out of cinder blocks, which still needed to be repaired—these things just didn't fall under those criteria.
For us, what would be really important would be knowing clearly up front what those criteria would or wouldn't be and then, when almost a double standard has been created because of those criteria, what other programs could supplement and support something that's very much needed. We had people who were displaced for months, living in hotels, expecting this work to be done and then the criteria shifted and they were saying that home shouldn't be up in the air right now, that we should not have started working on that home, that the flooding was because of a crack in the foundation, not because of high groundwater. That put a lot of strain on people.
Having good communication and clear guidelines would have done a lot to reduce those concerns and hardships.