Certainly the CRTC has been very mindful of what we've seen as a likely growing number of outages and major outages that are having a significant impact on Canadians, so we have put in place a number of different measures, and we are currently doing some work on our regulatory proceedings on a few fronts.
Our first area of concern was that, when an outage occurs, there are certainly impacts on Canadians, but there are also impacts with respect to the safety and security of Canadians, whether it's for alerting purposes or for reaching emergency services.
Our first step was to put in place an interim regime that we've now finalized to prioritize just that, emergency services in that regime, to make sure, when there is an outage, that all parties in a certain area, the emergency response personnel, the teams and the municipalities, are made aware of that, because they need to be able to react and not be surprised in that particular case. We need to be able to report on that front.
Following that piece of work, we are now working in a regulatory proceeding going forward with all of the companies to establish, if I can put it more on the technical side, good practices for network resiliency. How can we work on robustness to get to there? How can we work on making sure of network resiliency for whatever reason, whether it's serious weather events, whether it's breakages or whether it is damage, physical or cyber in nature? We will be looking at that with those companies.
That's a role that we share with the Department of Industry, or ISED, on that front, because they have certain roles with respect to safety of the network, and we're also working with Public Safety.
We're also going to be looking at—and this is where my team does come in a bit more—ensuring that Canadians get information. I mentioned earlier telling emergency personnel right away, but as we're all using our phones and our Internet either running businesses, working from home or doing schooling, there's a whole bunch of situations where people need to know. You need that connection, and you need to know when it's going to come back. You need the right information.
We are looking at that right now to ensure that there are clear guidelines in place about informing Canadians as to what is down. We'll be asking questions as to what is important to Canadians. We clearly know that knowing when service is going to come back up is another one, and there are questions of outage mapping and certain issues of that nature. These are all things that we will be considering in that domain.
We'll also be looking at rebates on that front, because if your service is down for a long period of time, there should be clear rules around that.