With pleasure. I'll try to make it as simple as possible.
Granting financing is an art, not a science. There's a difference between the two. It isn't done in a mechanical way. Somewhere, a human being makes a decision, particularly at BDC. Like any other financial institution, we use electronic instruments such as scoring, but it's not the technological instrument that makes the decision. The decision is made by a human being who reviews the individual's financial situation, sees where the individual stands and determines whether the management team in place is experienced or lacking experience. You have to evaluate the entrepreneurs who are behind all that.
So we assess the rates based on major criteria. We have tools that enable us to establish orders of magnitude for rate-setting. Our 600 employees in the field need parameters. Our tools enable us to form an approximate idea of rates, but ultimately it's a human being who determines the final rate, in this case the people who make the decisions concerning risk.
BDC has a special loans group for businesses in trouble. We will make every effort to save a business that turns to that special loans group, including lowering the interest rate. You have to be careful when you say that the most vulnerable pay more. First of all, we set a price based on the risk. If a business needs a helping hand, we'll review its situation and support it as far as possible, provided we still have hope that the business is well managed and can turn itself around. In fact, it's more a matter of trust than hope. We have to continue to have trust in the entrepreneur, who we consider to be the right person to manage that business.
Normally, with regard to rates, we asses the risk based on the management of the business, its financial situation, its leverage, the industry in which it operates, its strategic action plan and so on. There are six or seven components that influence the rate-setting, such as an entrepreneur's ability to reinvest in his business. You have to check to see whether he has taken all the money out or if he has kept a little to reinvest with us. A banker will invest in a business in partnership with the shareholders. We don't own that business, but we are a partner. The entrepreneur must be able to make an investment in his business. Otherwise he has no interest in the survival of his business.
These are all the factors we consider. It's not an exact science, but rather an art. You have to develop the talent of an experienced banker. Even after 30 years, you still make mistakes.