I think the policy directive is a rather awkward instrument to try to effect change in the Telecommunications Act. It's a bit like attempting to thread a needle with boxing gloves on. The kind of thing you're looking at doing is to orient the Telecommunications Act. If you wish to do it in tandem with the results of the TPR panel, that requires legislative change and it requires dealing with it in a substantive manner. What you have here, unfortunately, is a bit of an attempt to slap the CRTC around a bit, and it's not genuinely an attempt at reform. It doesn't incorporate all of the different protections that the TPR report envisioned, including a consumer agency to deal with consumer problems. In my view, I think it's probably best if the directive is withdrawn, rethought, and submitted in an appropriate way.
On October 19th, 2006. See this statement in context.