Mr. Masse, we receive thousands of complaints about telecommunications services a year. The provincial consumer offices receive thousands of complaints a year, and the various NGOs who work in support of consumers receive thousands of complaints a year. The commission in its decision on forbearance proposed to the industry that the industry, with forbearance in view, should establish its own telecommunications ombudsman and should finance it in the interests of ensuring that it, as an industry, effectively serves consumers.
We are not well equipped to respond to those complaints. The provincial consumer offices are not well equipped to respond to those complaints, and the NGOs, goodness knows, don't have the financial resources or the personnel to respond to and follow up effectively on those complaints. So we are strongly of the view, as a commission, that either a government-established or an industry-established, or some combination of the two, telecom ombudsman would be a highly desirable thing.