We feel that the market is actually working for the average consumer. If you've watched it closely, as I'm sure you have, based on what you've said, today's telecom consumer is immeasurably better off, in terms of the quality and types and pricing of service they get.
You can call now, as people do, at the drop of a hat across Canada and across the ocean and all that. You remember the days when a long-distance call was a special event for a middle-class family. You would have to send a letter in advance or call in advance to set up the call. Now people call when and if they want. Most middle-class and lower-middle-class families have cellphones, which has made family life and getting together so much easier. Everyone relies on the Internet, and Internet rates are reasonably good.
Has it become a little more complex? Yes. The technology itself has made it a bit more complex, and some of the marketing is a little complex, but in the end, I don't think anyone would dispute that the average consumer is much better off.