I don't think it's only vulnerable consumers. There are groups in our society that would be more particularly at risk. I actually think it's consumers overall.
I suppose there are people who have a lot of know-how, have a lot of time to investigate all these different sorts of marketing schemes that come forward and whether or not you'll gain in the short term or the long term. I think you have to put enormous energy into doing that.
So, yes, you can beat that game. If you're someone who's highly aware of what the market is, you can compare different offers that come through. But for most people, most consumers who aren't even in that vulnerable category, I just don't think people have the wherewithal or the resources to do that.
I really have a huge concern about that. It's all the lure about special packages or introductory offers, and if there isn't some sort of strong basis or ground rules that protect the public's interest over the phone services and the local service, then I do think that in the long term we lose out. I just don't see, from what I've heard from you today, or the direction the government is taking, that there's a protection for that. There's this sense that the market itself will sort it out. It might for some people, but a lot of people also get left behind.