There has been a lot of rhetoric about who is on the side of the rights of the consumer. At the same time, there hasn't been action in terms of, for example, the review policy that put forth the recommendations. What's your position on the ombudsman's office? When is that going to be established?
One of the things that I think consumers would feel some comfort in is if consumers' rights and bills for the protection of their rights were enhanced prior to deregulation and if this office of the ombudsman was up and running prior to deregulation. If you had those two features established and ready to go, you would at least allay some concerns about where consumers fall as this thing opens up. So what is your position on those two things, and when can we see some action?