Thank you, Mr. Chairman.
I would also like to thank our distinguished witnesses who took the time to be here today. There are many points in your presentations that certainly constitute food for thought.
My first question is to Patricia MacDonald.
In your report to us, you give an example of British Columbia, where if you want to cancel your Internet service with Telus, you'll be charged $120. This is a significant penalty and a disincentive to switching providers.
Given the lack of a precise arbiter in this circumstance, and as deregulation goes forward, April 6 hangs like a red-letter day for many. How serious do you take the prospect of consumers being poorly served should deregulation go ahead, as proposed by the minister, which for most of us here is really only a number of recommendations chosen by the minister from the entire TPR report?