Ms. Phyllis Gordon at the Industry, Science and Technology Committee

I just have a quick comment.

I like the ombudsman idea for individual complaints, but I'm not certain that the ombudsman idea in the report goes far enough to deal with systemic concerns. I think we still need, from the point of view of social regulation and net neutrality--those kinds of concerns--an oversight body that has power to make orders in a systemic way. It may not be economic regulation, and I think that's what the market forces stuff is, to try to get rid of the economic regulation, but we absolutely need a centralized social regulation body. I would put net neutrality in there perhaps, and not rely only on a complaints-driven ombudsman who has no power to make orders and determine policy.