Yes, I think it is the essential issue. We talk about universal service as a telecommunications concept. When we started looking at the entire telecommunications model, it struck us as interesting because there were access issues and universal service issues. This is the language of the disability movement, in a funny way, because the entire community has been isolated for so long and disconnected from full participation in Canadian life.
Universal service should really be considered not only as a rural-urban matter; it should also include universal service embedded within the concept, meaning we now have the technology and people with different abilities have the capacity get the phones, computers, and services they need in order to communicate.
If you work in a place where a new chip comes in, if you're working in a university and the chip doesn't allow for a certain kind of accessible communication, you're going to cut off certain employees who might be relying on a new, modern, contemporary technological development.
We could send to you and ask you to read the examples we've given and have testified about in other hearings. Without the phone, without 911, and without the capacity to call in an emergency, if you can't use your phone, you're on your own.