I can start.
All the members I represent have been in this industry for ten years. We're dealing with over 200,000 end-users in the Internet business. The majority of us are owners of the companies. We want to continue offering quality service to our current and future end-users. So it's our passion for the industry. It's a reflection of what we want to offer our customers.
Right now we know we are losing customers. They don't know where they are going. They're facing penalty charges. When we see our customers going through this and all the personal hiccups of managing business, it is very frustrating.