Naturally, in terms of value-added, I can mention that customer service is very close to the clientele. All of the members of the coalition that I represent have agents who answer questions quickly when they are called. So customer service is an aspect that makes a major difference. Moreover, we are offering an alternative, since the majority of us resell the infrastructure owners' services. A customer who calls one of the members of the coalition may be offered cable or high-speed service from a telephone company, along with the services of a third party or a VOIP service provider.
We listen to the customer and we tell him, if that is the case, that cable is faster in his region. In fact, we know that there are disparities depending on where someone lives, even in urban areas. Sometimes, ADSL may be faster or more reliable than cable, or the opposite. We are able to offer our clients the best service, because for us, offering one or the other is all the same. So we are able to offer a package objectively.