Option consommateurs is a consumer advocacy group. Last week, the Canadian Bankers Association appeared before us. One might say that they are a bank advocacy group.
In your brief you say that people—and, unfortunately, a significant segment of the Canadian and Quebec population—are poorly informed and not very literate with respect to the financial sector. I agree with you. Is it not your impression that the people advocating for interests other than those of the consumers are benefiting significantly?
How do consumers react to your demands, to your crusade to defend them? I sometimes have the impression that consumers don't mind paying more when they use their credit cards because they don't know that they're paying more.