Say, for example, I bring in my complaint to you, and you suggest that it needs to go to the ombudsman's office. Would you follow up with that or would you say to the person, “No, you need to call the ombudsman's office”? I guess I'm wondering whether there's tracking, whether or not they go to that place and they find a resolution or they're maybe sent somewhere else. Is any of that tracked?
On June 18th, 2009. See this statement in context.