I think that's important. I know that in certain cases, especially when you're just the general public, you can get a little bit frustrated when you think you're going to the proper place to register your complaint and then you're kind of punted around. It's not that anyone means to do so; it's just that they're following the process. But if you're a general person out there, it can become very frustrating.
On June 18th, 2009. See this statement in context.