When the government announced this bill, it said exactly what you have just said, namely, that there would be a one-stop shop for receiving complaints and forwarding them to the responsible organization.
As far as telephone complaints are concerned, we do have PhoneBusters. We could perhaps have some other organization, or PhoneBusters could be this one-stop shop for complaints. These complaints would be forwarded to us or to one of the other two responsible agencies. We would like to see this, but it is not part of the current bill. Perhaps the department will set up this one-stop shop.