Thank you, Mr. Garneau.
We base our comment on the fact that there are different types of clients. Some clients want to be communicated with in an oral fashion, and some prefer being contacted by mail or telephone. But a growing number of people are making use of electronic means and want to be communicated with electronically. If they get a letter, there's more likelihood that they will ignore it than if they receive an e-mail, which they're familiar with and know how to address. They know how to scan their e-mail and choose what they want to pay attention to and what they want to delete. People who use electronic means are very savvy about the use of this technology, and I think they expect to be communicated with in that way.