But if I went into my bank and wanted to be taken off the mailing list, I would expect that within a couple of weeks they could easily do that through regular, ordinary mail. I just find it hard to accept that, if the programs are that sophisticated, it wouldn't be easier--some of this is automated now--to take you off that subscription list.
It worries me that you have a system in place such that 31 days would be required. Maybe 10 business days might be more reasonable, but 31 days? That's a month.
And I don't know if that's 31 regular days or 31 business days. Can we clarify that?