Absolutely. Our concern here is that the way the legislation reads, you appeal to the minister. As an organization that knows a little bit about dispute resolution and advising consumers, we always tell consumers to go to the top, but going to the minister for everything is unworkable, frankly, and probably not the way to go. There are tribunals that could be set up to deal with disputes, and then if there's something wrong, you could take it further and appeal to the minister as a final step.
But there are numerous examples where the government sets up tribunals to hear complaints, such as someone saying, “The inspector is after me and he's not doing his job properly, so who do I go to?” Measurement Canada could set up an appeals process, and then if there's dissatisfaction, you can go to the minister. We're just saying that there needs to be an appropriate intermediate step, which we think would be appropriate.