On the subject of the $20 million, I have not been able to recreate that number using the data of 130,000 meters in the country, 12,500 sites, and a dollar a litre of gas, and the statistics that were in the report. In fact, in the Ottawa Citizen report it says here:
...using the most conservative figures, pumps that fell outside the tolerance zone would have shortchanged consumers by at least $17 million annually... ... ...however, fast pumps would give out $8 million in free gas.
So on the small percentage of pumps outside the tolerance zone, consumers come out about $9 million behind, versus the $20 million that seems to be running around. I can recreate the $9 million, but I cannot get close to the $20 million.