Mr. Chairman, I'd like to add some information in response to the very interesting question that member raised. We were also wondering where that two-thirds, one-third came from, that is that in two-thirds of cases it's unfair for consumers and in a third of the cases it is. As Mr. Harnois pointed out, our experience has shown that it's approximately 50/50.
When we read Measurement Canada's testimony, we noted that there are two kinds of inspections: one kind is done when a complaint is received and another involves random inspections. We assume that when there is a complaint it's because a consumer thinks that they have not been given their money's worth. Perhaps it is because Measurement Canada undertakes inspections when they receive complaints that that ratio is different and that the statistics end up showing that consumers are unfairly treated in two-thirds of cases and fairly treated in one-third of cases. That's the only explanation for this we could see. Otherwise, the numbers do not reflect the reality.