I think when people complain--and people complain about all kinds of things--the real question is, what is the substance of their complaint? So if they call the Competition Bureau and nothing in what they're saying suggests that there is any conduct in the market that is anti-competitive, then it's probably appropriate for the commissioner not to take any action. People frame their complaints in all kinds of ways, and their issues may have nothing to do with competition. I think we need to leave it to the commissioner's judgment as to whether a complaint raises a competition law concern, and we've talked a bit about what competition law does and doesn't cover. And if the complaints do not suggest there is anything anti-competitive in the market, maybe it's better for those complaints to be directed elsewhere.
On December 14th, 2010. See this statement in context.