From a consumer point of view, it's very important that you make it clear to people, through your decision or your report, that you care how much they pay for Internet; you understand how much they rely on it; and when things get seriously out of whack, whether there's a regulator or not, you will respond in whatever way is appropriate so they have that access. They've said loud and clear that they want Internet, they want it at a good price, and they want to use it every day as much as they can. So I'm very pleased that you're having this hearing at all.
On February 8th, 2011. See this statement in context.