Again, it's difficult to generalize for the entire small business population. There are sectors of the economy that are absolutely seeing the benefits of this very early. By adopting these kinds of technologies, they're able to make that money back and to benefit from it for the future. It is difficult to generalize. When you look at this, you also have to include within our membership the small businesses like the local dry cleaner and the local restaurant. There are some products that are very easy to move into an e-commerce setting. There are others that are more intrinsically linked to an in-person transaction. Some of them are still finding creative ways to use e-commerce for those kinds of more localized and mainstream businesses. I'm afraid I don't have any kind of rule of thumb to suggest for the small business community as a whole.
On November 21st, 2011. See this statement in context.