Right. Even for people who are savvy with technology, like me, still want to talk to a salesperson and ask questions about the different shutter speeds on a camera, for example. I can't always get that experience online. I may want to ask questions of a real person. I think I can do that using the showrooming techniques and I think we'll see that a lot of these big stores will actually get smaller very soon.
On May 7th, 2013. See this statement in context.