I'm a big believer in markets as well. Companies know that consumers today are more responsive than ever before. They get more information than ever before, and they'll act quickly. If they feel they're not getting the trust level they deserve from their provider, they'll switch. And I think that is the most powerful force to ensure that businesses satisfy the needs of their customers. It is knowing that their customers can act quickly, and change. That competition exists in Canada and the information for the customer is there as well.
On October 24th, 2011. See this statement in context.