The difficulty that we as an organization are finding is with the interpretation of some of the timeframes, and understanding where that relationship was established, how we have defined that relationship, and whether or not we can go back and re-establish that relationship with someone we had thought we had established a relationship with in the first place. So going through all the language and the different interpretations makes it very challenging for us to look looking at our repository of customers with whom we feel we had a long-standing relationship, and to make those annotations so we explicitly identify that indeed we have had that contact and they have opted in.
On October 24th, 2011. See this statement in context.