Who does an individual speak to? They would take that complaint to the CCTS. You could complain directly to your provider, of course, and hopefully they would rectify it, but if you want to make a formal complaint, you take it to CCTS.
November 18th, 2014 / 10:35 a.m.
Director, Regulatory Affairs, Canadian Wireless Telecommunications Association
Who does an individual speak to? They would take that complaint to the CCTS. You could complain directly to your provider, of course, and hopefully they would rectify it, but if you want to make a formal complaint, you take it to CCTS.
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