In terms of enforcement, part of the problem that we have concerns the role of the commissioner. The commissioner, who does not have the ability of other commissioners to issue orders to companies, is not viewed by companies, and typically by small businesses....
We see a lot of non-compliance simply because the consequences in their mind are not as real as, say, a health and safety violation for the municipality. We need to see more powers, so that the commissioner is actually treated like a regulator and not an ombudsperson. The old model was that the commissioner was an ombudsperson resolving disputes between customers and companies. I think we need to see the commissioner moved to regulator.
If we give the commissioner powers to enforce these things, large and small businesses will take that more seriously.