For example, there's the NPVR; for example, there are new business models, which, as we mentioned with respect to notice and notice.... I'm trying to think of innovation on a more general perspective, but when we talk about notice and notice, we'd like automation, and more automation leads to potential errors. The error rate can never be brought down to absolute zero, which means that we'd be taking that risk by putting more automation into our notice and notice regime or execution. We're exposing ourselves to that risk, which is unfortunate, because we are facing increasing costs and an increasing number of notices to forward.
On October 1st, 2018. See this statement in context.