The first thought that comes into my mind is to allow business owners to actually email CRA; it's as simple as that. There are things like that. You still have to have a fax machine to contact the CRA; it's pretty antiquated. It's even simple things that would allow businesses to be able to communicate, and then if you're doing electronic communication, you don't have to wait 10 business days to get a response. These are the types of processes that still exist within government and that are stuck in the eighties and nineties.
On February 5th, 2019. See this statement in context.