There are a number of people you could talk to in British Columbia, but I think the assistant deputy minister, Christine Little, would be a good person to bring in. She has a number of good staff. These are current staff. There are also staff who were there nearer the beginning, when they set up the model. That might be useful, as well, because there have been some changes, and there were some challenges at the beginning that were different from the challenges they face today.
I think it would be very good to hear from some of the people in government who are responsible. They'll tell you about the culture change that I'm talking about and how empowering it has been for them to be rewarded for making life easier for citizens—not just businesses, by the way. I think that's an artificial distinction. I really think that whatever you're going to do in this space, you should go broad.
There were a number of changes, and I've actually changed my own thinking around this. I used to say, “Oh, it's just a small business issue”, but a number of things they've done in British Columbia.... One of the things they recently did was to streamline, to get rid of a lot of, the red tape around what happens and all the reporting you have to do when a loved one dies. That's something that everyone can nod their head at. It affects you if you're a business owner, for sure. A lot of businesses are family businesses. It affects all citizens. It's really about improving the relationship between government and the citizens it serves. I think it would be great to bring some of them in.