There are two things from my story. One was that I needed a fast response. I remember it was about a $30,000 order, and for me that was a really big deal. I didn't get a second order. It went to the United States. They probably saw how I did what I did, and they probably just duplicated it, so I didn't get any kind of lasting benefit.
As a business person, I didn't understand that at the time. I was in my twenties. How do we get small businesses to understand the value of the new products they're creating? How do we get rapid response back to those small businesses so they can get ongoing benefit from their ideas?