I'll just quickly add—I'll give a shout-out for my colleagues at the office of consumer affairs—that the fightspam.gc.ca website has been a successful centralized point to receive consumer complaints as well as to provide information. They've received more than 1.1 million submissions.
Interestingly, the “unsubscribe” mechanism that's required in emails provides consumers with tools to control their commercial electronic messages, and 84% of Canadians, when surveyed by CIRA and Ipsos, said that they had used the opportunity of CASL to triage the emails coming into their inbox. For some that meant a hit of the unsubscribe button; for others it was, “No, I want to receive this and I'll continue to receive this communication.”