One of the things we have at our disposal is the spam reporting centre. Through the “fightspam” portal that Mark mentioned, Canadians can submit complaints of spam that they've received. They can also fill out a detailed form and provide us with additional information relating to the message and other information they may have available.
For us that is a huge resource in terms of information. To date, since coming into force, we have more than 1.1 million complaints in the SRC. That's our primary source of intelligence. Our intelligence analysts look through that information. They try to identify trends. They look, obviously, at high-volume complaints to see if there are relationships. They're trying to identify links between different messages and different sending campaigns. Based on that, they'll develop some material for my enforcement officers to look at. We'll review that with them to decide what the viable cases are. That's the main source. We also have other information that we look at. We work with private sector partners who run giant spam honeypots that can see a broader scope of what the issue looks like.
At the end of the day, however, it's a conversation of our enforcement officers with our intelligence analysts to look at cases that are likely to succeed, that will promote compliance, and cases that can provide guidance to businesses.